Privacy & Cookie Policy

Last updated: 5th January 2026

Andrea HC (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit our website www.andreahc.com, contact us, or use our services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Andrea HC is a health coaching business based in England.

Data Controller: Andrea Bickham
Website: www.andreahc.com
Email: andrea@andreahc.com

If you have any questions about this policy or how your data is handled, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following personal data:

Information you provide to us

  • Name

  • Email address

  • Telephone number

  • Information you submit via contact forms

  • Information provided when booking a call, signing up to emails, or enquiring about services

Information we collect automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referring website

This data helps us understand how visitors use our website and improve our services.

3. Special Category Data (Health Information)

As a health coach, we may process health-related information if you choose to share it with us as part of an enquiry, consultation or coaching relationship.

We will only process this information:

  • With your explicit consent, or

  • Where necessary to provide the services you have requested

You are never required to provide health information unless you choose to do so.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries and messages

  • To provide health coaching services

  • To manage bookings and client relationships

  • To send relevant information or updates (where consent has been given)

  • To improve our website and services

  • To comply with legal or regulatory obligations

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have actively agreed (for example, subscribing to emails or sharing health information)

  • Contract – where processing is necessary to provide services you have requested

  • Legitimate interests – for running and improving our business (e.g. website analytics), provided this does not override your rights

  • Legal obligation – where required by law

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure email and password protection

  • Limited access to personal data

  • Secure third-party systems for bookings or email marketing (where used)

Your data will only be retained for as long as necessary for the purpose for which it was collected, or to meet legal and accounting requirements.

7. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties only where necessary, such as:

  • Website hosting providers

  • Email marketing platforms (if applicable)

  • Booking or scheduling software

All third parties are required to process your data securely and in accordance with data protection law.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Cookies Policy

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.

Cookies we use

Our website may use:

  • Essential cookies – required for the website to function correctly

  • Analytics cookies – to understand how visitors use our website (e.g. Google Analytics)

Analytics cookies collect information in an anonymised form.

Managing cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites. Please check their privacy policies before submitting personal data.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be amended accordingly.

12. Contact Us

If you have any questions about this Privacy & Cookie Policy or how your data is handled, please contact:

Andrea HC
Email: andrea@andreahc.com